Returns & Exchanges
In Store Purchase — Return & Exchange Policy

Some things just aren’t meant to be. Please see our in-store return policy below. Bought it online? See our Online Return Policy.

Regular-Priced Merchandise

  • Within 10 days of purchase: you can return your item to any boutique in the country you bought it from and receive a refund to the original method of payment.
  • Within 21 days of purchase: you can exchange your item, or we’ll issue you a merchandise credit.


Sale Merchandise

  • Sorry, all sale and discounted items bought in-store are a final sale.


Return & Exchange Details

For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached and you’ll have to present a valid receipt.

Please note that bodysuits, swimwear, hosiery, jewelry and all intimates except bralettes are final sale.

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card. Nice and simple.

Online Purchase — Return & Exchange Policy

Not quite right? That’s OK. You can return online purchases in-store or mail it back to us following the step-by-step instructions below.

Regular-Priced Merchandise

  • Within 14 days of the shipping date: you can exchange your item or receive a refund to the original method of payment.
  • After 14 days: you can exchange your item, or we’ll issue you a merchandise credit on a gift card.
  • After 30 days: we will no longer accept returns or exchanges.


Sale Merchandise

  • Within 14 days of the shipping date: you can exchange your item, or we’ll issue you a merchandise credit on a gift card. Sorry, no refunds to original form of payment for sale or discounted items.


Return & Exchange Details

For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached and you’ll have to present a valid receipt.

Please note that bodysuits, swimwear, hosiery, jewelry and all intimates except bralettes are final sale.

Please note that sunglasses purchased online cannot be returned in-store. (Please send them back to us!)

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card. Nice and simple.

Gift Return & Exchange Policy

Well, this is awkward. If you received a gift that you’d like to exchange please contact Customer Care for help. You can return the item within 14 days of the shipping date, or exchange it for a merchandise credit within 30 days of the shipping date.

How to Request a Return
  1. Sign into your account and under My Order History, select the order containing the items you would like to return. If you used Guest Checkout and do not have an Aritzia account, just click 'Order Tracking' at the bottom of the page and fill in your information.
  2. Click on the 'Return Items' button.
  3. On the Returns page, select the items you would like to return and the reason why you want to send them back. If your item has a defect, please include details so we can work to fix it!
  4. Review your information by clicking on the 'Review Return' button.
  5. Confirm your return by clicking the 'Process Return' button.
  6. You’ll soon receive an email with your Return Number. Be sure to have your package post-marked and sent off within the 14-day period.

Your Return Package: 4 Steps To Prep
  1. If you saved the clear Aritzia bag, put the item(s) you want to return securely back in the bag, along with the original invoice or gift receipt.
  2. Place the bag into the brown box we sent your order in and securely seal it.
  3. Stick the Prepaid Return Label we've provided on top of the original shipping label (make sure the previous label barcode is completely covered).
  4. Book a pick-up with the shipping carrier found on your Prepaid Return Label or drop off your package at the shipping carrier's location.

Note: If you are returning multiple items, please try to include all items in one box and use one Prepaid Return Label (even if some of them arrived in seperate shipments or boxes).

When your refund is complete, we'll e-mail you right away and let you know.

P.O. Box Deliveries Only: If your purchase was shipped to a P.O. Box in Canada, please drop off your return at Canada Post.

P.S. A return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund, along with any original shipping charges.

Online Return Refund & Processing

Your refund will be credited to the original method of payment via Aritzia.com with shipping and returns fees deducted.

All returned items that were purchased using a Gift Card will be refunded to merchandise credit on a Merchandise Card.

All refunds will be processed within 7 to 10 business days upon receipt of your return package.

In Store Returns For Online Purchases

Should you prefer to return your online purchases to a store near you, come visit us!

Your refund will be credited to the original method of payment via Aritzia.com with shipping fees deducted.

Order Cancellation

Hit the "Submit Order" button before you're ready? We’ll do our best to help. During Customer Care hours only, you have up to 30 minutes from the time you click “Submit Order” to cancel it by contacting us at 1-855-ARITZIA (274-8942).