Got Questions? We have Answers
  • I'm looking for an item. Can you let me know if it's available?
    We'd love to assist you! Please contact Aritzia Customer Care at 1-855-ARITZIA (274-8942) or email us at service@aritzia.com
  • What is the Return & Exchange policy for items ordered on Aritzia.com?
    Not quite right? That’s OK. We will gladly You can return online purchases in-store or mail it back to us following the step-by-step instructions below.

    Regular-Priced Merchandise
    • Within 14 days of the shipping date: you can exchange your item or receive a refund to the original method of payment.
    • After 14 days: you can exchange your item, or we’ll issue you a merchandise credit on a gift card.
    • After 30 days: we will no longer accept returns or exchanges.
    Sale Merchandise
    • Within 14 days of the shipping date: you can exchange your item, or we’ll issue you a merchandise credit on a gift card. Sorry, no refunds to original form of payment for sale or discounted items.
    Return & Exchange Details
    For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached and you’ll have to present a valid receipt.

    Please note that bodysuits, swimwear, hosiery, jewelry and all intimates except bralettes are final sale.

    For more information on Returns & Exchanges, click here
  • What is the Return & Exchange policy for items purchased at Aritzia store locations?
    Some things just aren’t meant to be. Please see our in-store return policy below. Bought it online? See our Online Return Policy.

    Regular-Priced Merchandise
    • Within 10 days of purchase: you can return your item to any boutique in the country you bought it from and receive a refund to the original method of payment.
    • Within 21 days of purchase: you can exchange your item, or we’ll issue you a merchandise credit.
    Sale Merchandise
    • Sorry, all sale and discounted items bought in-store are a final sale.
    Return & Exchange Details
    For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached and you’ll have to present a valid receipt. Please note that bodysuits, swimwear, hosiery, jewelry and all intimates except bralettes are final sale.

    For more information on Returns & Exchanges, click here
  • Can you assist me with submitting my online order?
    We'd love to assist you! Please contact Aritzia Customer Care at 1-855-ARITZIA (274-8942) or email us at service@aritzia.com
  • Can I modify or cancel my order?
    Hit the "Submit Order" button before you're ready? We’ll do our best to help. During Customer Care hours only, you have up to 30 minutes from the time you click “Submit Order” to cancel it by contacting us at 1-855-ARITZIA (274-8942) or email us at service@aritzia.com.
  • How do I request a return?
    1. Sign into your account and under My Order History, select the order containing the items you would like to return. If you used Guest Checkout and do not have an Aritzia account, just click 'Order Tracking' at the bottom of the page and fill in your information.
    2. Click on the 'Return Items' button.
    3. On the Returns page, select the items you would like to return and the reason why you want to send them back. If your item has a defect, please include details so we can work to fix it!
    4. Review your information by clicking on the 'Review Return' button.
    5. Confirm your return by clicking the 'Process Return' button.
    6. You’ll soon receive an email with your Return Number. Be sure to have your package post-marked and sent off within the 14-day period.

Still Have Questions? Call us! We're happy to help.

1-855-ARITZIA (274-8942)

Monday through Friday 5:00AM - 10:00PM PST, Saturday 6:00 AM -10:00 PM PST, Sunday 7:00AM - 10:00PM PST