What is a Special Order — Good question! Special Order items are items that have not yet arrived to us, but can be purchased in advance for when they do. Once we have the items in stock, we will ship the Special Order to you directly.
Shipping Date — We provide an approximate shipping date for each Special Order item. We do our very best to ensure that your item is shipped on or before this date, but sometimes things can take a little longer than expected.
Delayed Shipping Date — If we know that the delivery of your Special Order is delayed, we’ll be sure to notify you. Hold tight!
Order Modifications — Should you need to modify your Special Order, such as the specified Shipping Address, please email us at firstname.lastname@example.org or, if you’re in North America, call us at 1-855-ARITZIA (274-8962).
Credit Card Payment — Your credit card will be authorized for the full order amount once your order is placed, but will not be charged until the item has been shipped and is on its way to you.
Gift Card Payment — If you're using a Gift Card, the funds used to pay for your Special Order item will be deducted from the current balance on the card. If the total amount of the purchase is more than your current Gift Card balance, the owing amount will be charged to your credit card once the item has been shipped. Please note that Gift Card payments are currently only supported for orders that contain a single Special Order item. If you are trying to place an order for multiple items, and wish to use a Gift Card please email us at email@example.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8962) and we'll do our best to help!
Returns and Exchanges — Not what you expected? No worries! Special Order items can be returned or exchanged as per our Return & Exchange Policy.